Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every help request you submit to us will be dealt with within maximum 1 hour. If your ticket or e–mail calls for further assistance from an administrator, we’ll forward it and leave a note to inform you that your matter is being worked on. If you make use of the Administration Services package, all of the server administration tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Topflight Client Care Service

  • We’ll be available to you 24x7 to answer any inquiries that you may have about our Web Hosting Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also require assistance with server management tasks, you can have a look at our Administration Services package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, plus installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated servers hosting package comes with our charge–free Web Hosting Control Panel, which offers an integrated knowledge base plus a set of educational video tutorials. Whenever you require assistance while working with the Web Hosting Control Panel, just press the Videos or Help buttons located in the top right corner.