If you ever have any inquiries connected to your hosting account or you face a problem with your websites, you’ll need to touch base with the respective hosting provider’s customer support team. It may not make any difference how soon they will answer when you have an enquiry of a general nature, but an issue like a faulty software app update, for example, may lead to your website becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to help you out, the longer the website will be down. If you offer goods or services online, any downtime will negatively influence your website and you may lose existing or prospective customers. A lot of web hosting providers, mainly resellers, respond to tickets and e-mails within 24 hours, but in the digital era that’s far too long, since clients will hardly ever revisit a website that is not working correctly for a lengthy span of time.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting packages offer a 1-hour reply time guarantee, which means that no matter what query or problem you might have, we’ll always be there to assist you. In reality, it rarely takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our customer service technicians will be at your service 24-7, even on legal holidays and weekends, which means that you will get quick assistance at all times. We understand how costly time can be, so by the time we answer your e-mail or ticket, we’ll have enquired into the issue and, if we haven’t solved it, we will provide you with more info about what you have to do on your end – when the situation necessitates it. With our support services, you can be sure that there will be somebody to assist you immediately, irrespective of the hour.