One-Hour Response Guarantee in Website Hosting
Our Linux website hosting packages offer a 1-hour reply time guarantee, which means that no matter what query or problem you might have, we’ll always be there to assist you. In reality, it rarely takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our customer service technicians will be at your service 24-7, even on legal holidays and weekends, which means that you will get quick assistance at all times. We understand how costly time can be, so by the time we answer your e-mail or ticket, we’ll have enquired into the issue and, if we haven’t solved it, we will provide you with more info about what you have to do on your end – when the situation necessitates it. With our support services, you can be sure that there will be somebody to assist you immediately, irrespective of the hour.