A live chat is one of the ways of communication supplied by some website hosting companies as part of their support services. Depending on the supplier, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand anything in comparison to a phone call with a representative. Furthermore, if the issue that you experience needs some time to be investigated and taken care of, you're able to do something else at the same time rather than just waiting, as you'd have to do if you call. Also, you can use a live chat assistance service without charge as long as you have web access even if your website hosting provider is situated in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Website Hosting
As a part of the support services that we provide for our Linux website hosting packages, we have live chat support that is online 24/7, even on holidays. You are able to contact us regardless of whether you already have an account or not, because we can assist you with almost anything, ranging from giving you basic info about our solutions in case you aren't our client yet and you are interested in purchasing one of the plans, to assisting you with installing an e-mail account in an email client. A part of the problems are more complicated and time-consuming, which means that you'll have to take advantage of the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a lot of things.