There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. This is the easiest channel of correspondence for many reasons. In the event that no support engineer is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably hit home. Furthermore, you can copy & paste large bits of information without worrying about typing errors, and if a certain problem requires more time to be fixed or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The drawback of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, so if you have to provide information or to adhere to directions, you will have to use no less than two separate accounts and this number can grow in case you wish to manage several domain names. Moreover, a lot of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Website Hosting

Our Linux website hosting packages feature an integrated support ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will allow you to manage everything connected with the hosting service itself in one place – invoices, website files, emails, trouble tickets, etc., eliminating the necessity to go through different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with just several clicks of the mouse without the need to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of informative articles, which will give you more information and which may help you solve any specific issue before you actually post a ticket. We guarantee a ticket response time of maximum 60 minutes, even in case it is a weekend or a legal holiday.