Integrated Ticketing System in Website Hosting
Our Linux website hosting packages feature an integrated support ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will allow you to manage everything connected with the hosting service itself in one place – invoices, website files, emails, trouble tickets, etc., eliminating the necessity to go through different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with just several clicks of the mouse without the need to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of informative articles, which will give you more information and which may help you solve any specific issue before you actually post a ticket. We guarantee a ticket response time of maximum 60 minutes, even in case it is a weekend or a legal holiday.